Home » Frequently Asked Questions

Frequently Asked Questions

Didn’t find the answer you were looking for? We’re here to help.

Call us at +1 (307) 212-8335 or email us at sales@logbearworks.com and our team will get back to you as soon as possible.

ORDERING & SHIPPING

All orders are processed within 2–4 business days. Once shipped, delivery typically takes 3–5 business days. Estimated total delivery time: 5–9 business days from order placement. Made-to-order items may have extended lead times of 2–4 weeks — this is clearly noted on the individual product page.

Yes. All orders ship free within the United States via fully tracked LTL freight carriers.

We currently ship within the United States only.

You'll receive a tracking email within 24 hours of shipment. You can also use our Track Your Order page at any time. If you haven't received tracking within 6 business days of your order, contact us at sales@logbearworks.com

Orders can be canceled free of charge any time before they ship. Once shipped, cancellation is not possible — you would wait for delivery and initiate a return. Custom and made-to-order products cannot be canceled once placed.


Check the estimated lead time on each product page — some items ship directly from the manufacturer and may have longer lead times. If you have a deadline or need to confirm availability before ordering, contact us at sales@logbearworks.com or call +1 (307) 212-8335.

Product availability is kept up to date. Our system ensures that stock is updated with every order. In the rare case that a product is unexpectedly unavailable, we will contact you immediately, and your card will not be charged. You can always call or email us to confirm stock before placing your order.

Yes. For freight shipments, the carrier will call you in advance to schedule a delivery window. Make sure the phone number on your order is accurate. If you miss the call, contact us and we'll help coordinate.

We provide accurate estimates but cannot guarantee exact delivery dates. Delays can occur due to manufacturer lead times, carrier schedules, or weather. If you have a firm deadline, contact us before ordering.

Inspect the boxes before opening them and take photos of the packaging. If you see any damage to the box, photograph it immediately. Report any damage to us within 24 hours of delivery — freight damage claims cannot be processed after that window.

RETURNS & REFUNDS

Most products are eligible for return within 30 days of the date you received the item, provided it is unused and in original packaging. Custom and made-to-order products are all sales final. See our full Return & Refund Policy for complete details.

Contact us at sales@logbearworks.com or call +1 (307) 212-8335 to request a Return Merchandise Authorization (RMA) number. Returns cannot be processed without an RMA.

You are responsible for return shipping costs. Outright returns also incur a 25% restocking fee due to freight shipping costs. These are disclosed before purchase.

Refunds are processed within 7 business days after the return is received and approved, credited back to your original payment method.

Inspect your package upon delivery, note any damage on the delivery receipt, take photos, and contact us at sales@logbearworks.com within 24 hours of delivery.

PRODUCTS & WARRANTIES

DK2, Ignite Attachments, NorthStar, PowerSmart, Ram Splitter, SuperHandy, and TM Manufacturing, among others — all established North American manufacturers.

Yes. Every product includes the full manufacturer warranty. Terms vary by brand and are listed on each product page. All warranty claims are handled directly by the manufacturer.

Yes, all products sold through Log Bear Works are brand new.

We source directly from established North American manufacturers and their distribution partners. Every brand we carry is a recognized manufacturer with documented warranty programs.

PAYMENT & SECURITY

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal. Shop Pay Installments is also available for qualifying orders. All options appear at checkout.

Yes. Our site uses SSL encryption on all pages. Payment processing is handled through Shopify's PCI-compliant infrastructure. We do not store your card details.

Your card is authorized at purchase and charged once we confirm availability and submit your order for shipment, within 2–4 business days. If your item is unavailable, we void the authorization which means that you're NOT going to be charged, and contact you immediately.

Sales tax is currently collected on orders shipped to Wyoming only. For questions about your order's tax, contact us at sales@logbearworks.com.

ABOUT LOG BEAR WORKS

A family-owned business operated by Fobkuru LLC, a Wyoming-registered company. We specialize in log splitters, grapples, wood chippers, stump grinders, and forestry equipment sourced directly from trusted North American manufacturers.

Phone: +1 (307) 212-8335 | Email: sales@logbearworks.com | Live Chat: bottom right of our website | Hours: Monday–Friday, 8:00 AM–5:00 PM EST | Address: 312 W. 2nd St #3089, Casper, WY 82601, USA