Return and Refund policy

Cancellations & Refunds

Cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders, see below). 

If you have questions, please send an email to sales@logbearworks.com or call us at +1 (307) 212-8335

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (307) 212-8335, the chat in the bottom right, or email sales@logbearworks.com any time. 

Cancellations After The Order Has Shipped

Once an order has shipped, it can no longer be canceled. If you no longer want the item, you will need to wait until it is delivered and then initiate a return. A Return Merchandise Authorization (RMA) number is required to properly return the item.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will ensure that you have a fully functional and operational product.

All sales are final for custom-made and made-to-order products.

Refunds and Returns

Refunds are processed within 7 business days after approval. The refunded amount will be credited back to your original payment method.

If you need to exchange your product, you may do so, as long as the product has not been used, installed and opened. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Most products are eligible for return within 30 days of delivery, provided the item is unused and in its original packaging. Some products may have specific return conditions based on the manufacturer—these will be clearly noted on the individual product page before purchase. If you have questions about whether a specific product is returnable, please contact us before ordering.

Due to LTL/freight shipping costs, any outright returns will incur a 25% restocking fee + return shipping costs.

Customers have 30 days from the date of delivery to initiate a return.

Please Read the Following

When you are making a purchase from Log Bear Works, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, notate and take pictures if there is any damage, and provide it to Log Bear Works within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee will occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 25%.
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Log Bear Works.
  
• I understand that if I experience an issue with my order, I agree to contact Log Bear Works first so we can resolve it before pursuing any other action.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages where the estimated shipping times are based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to sales@logbearworks.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival.

Warranty

All products include a manufacturer warranty - see individual product pages for details. Warranty damages occur over time and from use.

Returns

Log Bear Works default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. If you choose to return an item for any reason other than shipping damage or product defects within 30 days of receiving it, please contact us first to obtain a Return Merchandise Authorization (RMA). Once we receive the item and confirm that it is unused and undamaged, we will issue a refund, minus a 25% restocking fee.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above.

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@logbearworks.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!